However, once it is turned on, the battery begins discharging and will no longer charge. AC adapter works. Battery works.How to Fix - HP Laptop Won't Turn On / Freezes Or Shuts Off at Start Up / No Power Repair
Shut down. Remove battery and power cable. Hold down power button for 60 seconds. Run the utility to upgrade the BIOS. Does anyone have any suggestions how to fix this issue?
I have been working on this for the past 7 days and can't return the laptop to it's rightful owner until it's fixed. Go to Solution.
I appreciate the detailed post, as it helps us avoid further questioning and get right to the point. Next, enter your HP model number on the right. If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent.
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Product: HP Envy m7-ndx. Operating System: Microsoft Windows 10 bit. Steps taken to attempt a resolution. Replaced battery. I have the same question. Tags 2. HP Support Agent. Message 2 of 2. They will be happy to assist you immediately. Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Then try it with the battery. Are the Num and Caps Lock key flashing at all? If so how many times? Do you hear the fans turning on at all? It will be hard to diagnose this issue without the laptop turning on. I was having the exact same problem as the customer and then I followed the HP Support Tech instructions and my computer laptop came on. But I had to put in the battery, it wouldn't turn on with just the cord. NOw that it's on, the battery isn't charging.
So, do my battery need to be replace or cord or is it something else. Hi, I did as said above, I removed the battery, pushed the power for 30 sec, replaced the batteryplugged in the charger and my laptop started. BUT, the issue remains, I have had to do this several times this week.
I literally just had the problem, but I remembered a simple trick. I have the HP Notebook I don't remember the model or anything. But a simple trick I learned was to take your battery out then hold the power button for 30 seconds and put the battery back in and plug the cord back in and you'll see the led light turn on.
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All forum topics Previous Topic Next Topic. New member. Message 1 of 9. HP Recommended. I'm not sure if I'm putting this in the right place, but I suppose it will work. I have an HP pavillion notebook that's a little over a year old. I was playing a game on it last night when the screen just went to black.
It sat there with a black screen for about 10 minutes before I did a hard shut down. I tried to turn it back on about 20 minutes later, and it wouldn't turn on. Assuming it was dead, I plugged it in, but the charging light wouldn't light up. I'm really not sure what's going on, I've read some places it could be the mother board, or the charger needs to be replaced.
My warranty conviently ran out in August, and it would be great to know what's wrong with it. Tags 6.I have a laptop that does not charge when it is turned on and plugged in but when it is off, it charges just fine. I have not seen it before, could it be that it takes too much charge when turned on but when it is off the AC adapter is able to keep charging the battery since it is not requiring draw?
EDIT: there seems to be some damage on the side of the laptop next to the charging port. Software and drivers for HP Pavilion - cccl.
It may take up to two days for lithium-ion battery to start charging dependent on initial charge of the battery and how long it has been in storage without charging. Is the charger producing enough to power and charge and the same time Ive seen Dell chargers fail and drop to a lower wattage and exhibit this characteristic. Depending on if the AC adapter port is just the recepticle to motherboard or if there is a separate logic board that it connects to.
I have seen this issue various times on multiple laptops. Most always due to damage from being dropped while plugged in. Also, as mentioned you can test the charging adapter to ensure it is putting out the correct voltage, etc.
I'd try with a different charger if available, or if you don't have one spare get a multimeter on the end of the charger and check the outputs match what's stated on the label. I have dozens of HP laptops that have the same problem. I've worked with several HP techs over the past 3 years to try and resolve it, and we have never been able to reliably. They think it is a problem with Microsoft's ACPI power drivers being incompatible with the firmware for the charging circuitry, and a few times deleting that from the Device Manager seemed to resolve it for a short while, but it has eventually returned on all laptops that ever exhibited that same problem.
Jim Schuuz has shown it is not the charger. On patp2 laptop there may be damaged circuitry near the charging port that could cause the issue but, again Jim Schuuz appears to have shown that this is unlikely. If it is the Windows 10 firmware then you could try a live Linux distro to see if the fault persist.
If it does then it points to the battery hardware and internal processes that causes the issue. If you do not get the fault with Linux then it suggests that Windows has the problem. Forgot to mention this. The battery system has to make sure that the battery does not get to hot, attempt to overcharge, etc.
Inside it has its own simple processor with firmware to tell it what to do and a serial port to communicate with the laptop.
We shall see if someone carries out the Live Linux check. Had the same issue with a consumer grade laptop from HP before. I used a new power adapter, and that fixed the issue for a few days, then it went right back to doing the same thing.
Had a friend with the same model and plugged his in to both power adapters and it worked just fine the whole time even gave him one of my adapters to use for a few weeks and it never had any issueswhich ruled out the adapters in my opinion. Called their warranty and ended up having to send it back. They sent it back saying it was a faulty power adapter and they simply replaced it with a new one. Upon further inspection, I found out they replaced the entire motherboard different serial number on the motherboard and had an older bios than the one I sent in.
Haven't had any other brand have the same issue. My solution for the future is to just steer clear of HP laptops. Been using a Lenovo for the last couple years and haven't had any issues other than when I accidentally closed a recliner on the adapter and cut the charging cable, but I take full responsibility for that.Charging indicator goes off within seconds and no plugged in sign at the tray icon while in use.
Microsoft AC adapter, 2. I understand that your computer is charging the battery only when the lid is closed or shut down, is that right? Click here. Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. If either one of them fails, please replace the failed component or contact our phone support team to check the service options available for your computer. Kind of annoying actually. Anyways, I did get my bios updated and everything else before that as well.
I was having the same problem, fixed it this morning. Look at the first reply to this question, the reply from HNRK. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Not Charging while in use. It has been a while since anyone has replied.
Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 4. HP Recommended. Operating System: Microsoft Windows 10 bit. But it is charging while the system is off or monitor is closed. But the issue not resolved. Tags 4. Tags: adapter issue. Message 2 of 4. Kudos to you for trying to troubleshoot the issue on your own. Not to worry, I will be glad to assist you.
Have you run a diagnostics on your computer? Do you have any external devices connected to your computer? The issue you are facing could be a hardware or a software issue. As you have already uninstalled the battery controller. Wait for a minute. Select the component test and run a test on the battery and the power adapter.
Let me know how it goes. Message 3 of 4.Since a couple of weeks my laptop only charges when shut down or in sleep mode. When I plug it in when it's turned on, the charging light turns orange and the battery icon says ''plugged in not charging" but after a few seconds the light turns white and the "plugged in not charging" disappears.
Does anyone know what's wrong? Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I understand that you have issues with your battery charging only when its shutdown or in sleep mode and when it's on it says plugged in not charging.
I'll be really happy to assist you with this. There is a chance that it is corrupted. Step 1. Go to Device Manager Step 2. Select Batteries Step 3. Click Uninstall Step 5. At the prompt put a check in the box to remove the current driver Step 6.
Shutdown the computer. Step 7: Remove the battery for minute and then put it back in When the computer comes back up it should automatically find the driver. Step 8. Go to Device Manager Step 9. Select Batteries Step Click "Search automatically for updated driver software". I hope this should do the trick.
Let me know if you need any further assistance. I'll be more than happy to help you. If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment. Hi aleincerti. Welcome to the HP Forums!
Thanks for stopping by the HP Support Forums! It's a great place to find answers.Am new to this and not very 'techy' so apologies. When the lid is opened and the machine logged in, the drive light keeps flashing, the screen pulses or flickers continually, and the battery drains extremely quickly.
Isn't it possible to use this laptop without having a workable battery in? My laptop will work continually from the mains supply yet my battery is knackered.
Remove the battery and plug in the power adapter that is connected to the mains. Is the notebook still in warranty? HP product warranty status web page. Sorry, when I said I wasn't 'techy' I really meant it! Have no idea what the operating system is unless you mean windows 7?
That's the sticker on the laptop. One thing I don't understand - if I remove the battery all lights go off, even though the machine is plugged into the mains power Press the power button and then immediately tap the Esc key to invoke the startup menu.
In the startup menu choose F2. You can also select component tests to find the battery test. Tried it a number of different ways, tapping together, or the esc slightly after the power button, the result is the same! If I tap them lightly, nothing happens. If the notebook starts normally with the battery removed, then you have generally identified the issue.
Your power adapter is working as it should. Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. This topic has been archived.
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Message 1 of 6. HP Recommended. The battery is not very old ie less than a year. Any advice greatly welcomed? Tags 2. Tags: Archived. Level Message 2 of 6.If I unplug the AC power, the laptop is shut down immediately.
What's wrong? Is the battery is down? Thank you. Go to Solution. Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:. If I unplug the charger, then laptop is turned off immediately. It does not matter how much percentage battery charge is remaining. Or alternatively, run a battery test while connected to the charger: Click here to know more. Let me know how that works out, keep me in the loop and Good luck!
I appreciate you going through the test results and Yes, you may replace the battery to fix the issue. Alternatively, you may use the universal part number to purchase battery at the local retailer as well. Next, enter your HP model number on the right.
I had the same problem with my HP Envy x convertible laptop Windows 10 bit. The indicator light next to the charger port was white and blinking. I shut down the laptop and unplugged it from the charger port. I waited a half hour and plugged it in again. Immediately, the charger port indicator light came on orange, indicating it was charging.
I started up the laptop and the charger indicator in the system tray lower right of screen said "1 hr 49 min to full charge". No need to reinstall the battery control. Then the same thing happened again.